Significant advancements in AI are shaping the future of work across most industries at an unprecedented pace. It can be challenging to keep up with these rapid changes, decipher how these technologies can be applied and implement them into existing business practices. One industry that has been revolutionized top to bottom by AI developments is logistics and supply chain management; from automation and robotics to warehouse space optimization, AI is impacting 3PL business practices at all levels.

AI technologies shaping the supply chain

First, let’s dive into some of the ways that AI is already greatly impacting warehousing and supply chain management today. Advancements in AI-driven predictive analytics have transformed warehousing, becoming essential for business growth through simplified inventory management and optimized warehouse space. On the supplier’s side, it helps with demand forecasting to know when and how much inventory to have on hand at a given time. For supply chain companies, demand forecasting can help teams prepare and have adequate resources to service their customers–if more product is needed, it can be easily acquired and if less product is needed, inventory can be reduced to avoid overspending.

AI is extremely skilled at interpreting correlations across large datasets, which is a huge asset in warehousing. Properly analyzed data can provide useful, strategic insights and increase warehouse productivity through space optimization. AI can identify which combinations of products are most commonly ordered together and then assemble a new storage configuration plan to store those products closer together and make them more accessible. By analyzing historical sales data and market trends, AI can predict which products are most likely to be in demand and when, allowing brands to prepare and avoid unnecessary fulfillment bottlenecks. These enhanced capabilities help supply chain players to forecast more accurately and better prepare for what is to come.

Another key area of development is process automation, which provides more standardized processes to understand, complete and track tasks and projects, ultimately improving operational and cost efficiencies and streamlining automation throughout the supply chain. One example includes optimizing the ordering process, automatically replenishing stock when levels are low and coordinating with suppliers to ensure timely deliveries. From a business perspective, using AI for order fulfillment has tremendous benefits, particularly with reducing operational inefficiencies and costs. This not only benefits supply chain companies, but their customers as well. As suppliers receive improved services, faster shipping times and lower prices, the reduced costs can be passed along to the consumers, and increased efficiencies allow for orders to be shipped out more quickly and more accurately.
 
AI’s impact on reducing operational costs and improving accuracy in order fulfillment is invaluable. Increased efficiencies affect all areas of the business and lead to a decreased dependence on manual processes, directly impacting both costs and accuracy. Another key aspect is AI’s ability to optimize shipping and routing. For example, systems or solutions with rate shopping tools – where all shipments are automatically rated across all carriers using pre-set automations – leveraging AI helps to ensure that every shipment goes out in the most cost-efficient way without the need to manually select the shipping method. Lastly, another helpful AI tool is automated quality checks that allow for accuracy to be near 100% while maintaining those efficiencies that result in reduced costs.

Industry challenges in adapting to emerging AI technologies

While there are many clear benefits of utilizing AI in supply chain management, there are also some challenges. The first being the initial barrier of cost, as each system or program implemented comes with considerable startup costs and may take time before any direct return on investment can be seen given the high expense. Scalability and timing can also prove difficult; systems may be implemented at a certain volume that would not be as helpful or make as much sense for larger quantities as the business grows. This challenge primarily affects small to medium-sized enterprises because developing AI solutions are always going to be expensive, but there are tools already available that can be used for specific issues or problems that if used very directly, can provide benefits without considerable costs.
 
In an industry that, historically, has relied heavily on paper and manual entry for documentation, modern technologies have significantly improved the standardization of data and integration. Previous technology integrations required highly structured data, which was a notable barrier for many businesses in the supply chain. Today’s AI integrations allow for a more flexible approach, making them more accessible to a wide range of businesses and will lead to greater adoption across different transport carriers and warehouses as usability continues to improve over time.
 
Lastly, supply chain businesses must also consider the proper balance of implementing new technologies while still valuing human input and insights. Mixing AI technologies with human employees must strike a delicate balance when determining the right level of automation, but it is imperative to use both assets optimally. In the same vein, robotics technology has come a long way in terms of its sophistication, but it is not quite ready to be fully integrated into 3PLs which deal with a wide variety of different product sizes and weights, and is typically better suited for consistent form factors. This roadblock will likely change as the technology continues to evolve and becomes more sophisticated in handling complex and diverse situations.

What to expect from AI in the supply chain in the future

As someone on the frontlines of the 3PL world every day, I foresee many continued changes. In the coming years, we expect to see AI technologies continue to improve and become even more integral to supply chain operations. There will be further integration and more cohesive relationships between different platforms as some current limitations evolve over time. It will become increasingly vital for businesses to keep pace with the latest AI advancements and technology to stay ahead of the curve and not get left behind. As with any new technology, there may come some level of hesitation, but we have seen AI quickly adopted across so many different industries and it is not something that is likely to slow down. Adapting and innovating with these tools will be key for continued success. We expect these technologies to get better and better, and continue to revolutionize the business world as we know it today.